Updates in Consumer Protection Act

With the introduction of technology and various other mechanisms of conducting business, a refurbishment of the

existing legislation seemed necessary and prudent to better protect modern-day consumers.

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1 So, the modification done in the Consumer Protection Act are-

2 The revised monetary jurisdiction of the consumer commissions are as follows:

3 Related

So, the modification done in the Consumer Protection Act are-

UPDATES IN CONSUMER PROTECTION ACT

1. The former District Consumer Disputes Redressal Forum (DCDRF) has been renamed as District Consumer Disputes Redressal Commission (DCDRC) or District Commission.
2. The new law provides for e-filing of consumer complaints about a defect in goods or deficiency in services from where one lives, instead of the place of business or residence of the seller or service provider.
3. The Opposite Party must now deposit 50% of the amount ordered by the District Commission before appealing to the State Consumer Disputes Redressal Commission
4. (SCDRC/State Commission) which previously was a maximum of Rs. 25,000. 
5. The limited period for preferring an appeal to the State Commission from an order of the District Commission has been increase from 30 days to 45 days. However, the power to condone the delay has been maintained.
6. The new act provisions the power to both the State Commission and the National Commission under Sections 49(2) and 59(2) to deem any terms of the contract between the consumer and
7. the service provider/manufacturer, which are unfair to any consumer, to be ineffective and void.
8. There is now a provision for a second appeal to the NCDRC which has been provide for under Section 51(3) of the Act if there is a considerable question of law involve.
9. Under Section 58 of the Act NCDRC is empower to hear appeals against orders of the Central Authority.
10. E-commerce is now strictly regulate, and e-commerce companies are now expect to disclose all relevant product information, including country of origin, and
11. respond to the grievance of consumers within a specify duration.
12. Section 74 of the Act gives statutory recognition to mediation and provides a mechanism for promoting mediation as a redressal for consumer disputes.

The revised monetary jurisdiction of the consumer commissions are as follows:

DCDRC shall be up to Rs. 1 crore.

SCDRC from Rs. 1 crore to Rs. 10 crores.

NCDRCto be more than Rs. 10 crores.

A consumer can conduct their case through video conferencing while engaging a lawyer is completely optional.

Consumers now have several protected rights, including the right to safety, information, choice,

redressal including the right to be hear, to be educate as a consumer,

and to a mediated settlement.